Warranty Service Process
Thank you for choosing Zhiguangnuo Technology. Your satisfaction is our unremitting pursuit. We are committed to providing high-quality car lighting products and comprehensive after-sales service. If you encounter any problems during use, please feel free to contact us at any time and we will quickly assist you in resolving them.
How to apply for warranty
All products purchased through official channels authorized by Zhiguangnuo enjoy convenient and worry free warranty services. We offer different warranty periods based on product categories, which are calculated from the date of purchase. During the warranty period, we will provide free repair or replacement for any malfunctions caused by product quality issues.
Warranty application steps:
Contact our customer service team to submit a warranty claim (purchase receipt and product malfunction information required)
After obtaining confirmation, we will arrange to send out replacement products within 1-3 working days
- Situations not covered by warranty
- Products purchased from non authorized dealers of Zhiguangnuo
- Product malfunctions caused by improper installation, misuse, or human damage
- Product loss or theft
- User inconvenience caused by non product quality issues
- Installation fees, labor costs, testing fees, towing fees, car rental fees, and other expenses unrelated to the product itself
frequently asked questions
1、When does the warranty period start to be calculated?
The warranty period is calculated from the date of purchase of the product, based on the date on the valid purchase voucher.
2、What should I do if I cannot find the purchase voucher?
- If purchased through the official online store of Zhiguangnuo, you can use the email, name, or shipping address provided at the time of purchase to check the order information.
- If purchased through authorized dealers of Zhiguangnuo, you can contact the dealer to obtain purchase records or copies of invoices.
- If the product is gifted to someone else, the donor can provide proof of purchase or apply for warranty on their behalf.
3、Will the warranty period of the replaced product be recalculated?
No. The replaced product will continue to use the warranty period from the original purchase, and the warranty period will not be recalculated due to the replacement.
If you have any warranty related issues, please feel free to contact us through our official email or customer service hotline. Zhiguangnuo Technology reserves the final interpretation right of the warranty terms.
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