Shipping & Delivery
Where We Ship
Zhiguangno Technology offers nationwide shipping within China (excluding Hong Kong, Macau, and Taiwan) as well as international delivery to major global markets, including but not limited to North America, Europe, Southeast Asia, the Middle East, and South America. We have established a comprehensive transit warehouse service system with warehouses both domestically and overseas, which effectively shortens delivery times for our international customers.
If your location is not within our regular delivery range, please contact our customer service team to confirm a feasible shipping solution.
Shipping Methods
Zhiguangno Technology currently partners with major carriers such as SF Express, YTO Express, ZTO Express, and Deppon Logistics. Small items (e.g., LED bulbs and small lamps) are typically shipped via SF Express or YTO Express. Large items or bulk orders will be sent through Deppon Logistics or dedicated freight lines. For bulk orders or particularly large products, please provide a physical street address to ensure smooth delivery.
If you have a preferred carrier, please contact our customer service team in advance to discuss the options.
Order Processing Time
Orders will be processed within 1‑3 business days after payment is confirmed (provided products are in stock). Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been shipped, you will receive a confirmation notification containing the tracking number and a link to the carrier’s website, allowing you to track your package in real time.
Delivery Time
After shipment, estimated delivery times are as follows (in business days):
- SF Express (Priority) – 1‑3 business days
- SF Express (Standard) – 2‑5 business days
- YTO / ZTO Express – 3‑7 business days
- Deppon Logistics – 3‑7 business days (for large or bulk orders)
Please note: For international orders, delivery times vary depending on the destination. Please refer to the actual carrier’s estimate.
Delays may occur during holidays, adverse weather conditions, or local events. We appreciate your understanding.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email or SMS that includes a tracking number and a link to the carrier’s tracking page. You can use this information to check the real‑time status of your shipment.
If your package is lost or you have not received it within a reasonable time, please contact our customer support team. We will investigate and, for confirmed lost packages, arrange a free replacement at no additional cost.
Frequently Asked Questions (FAQ)
1. Why hasn’t my tracking information updated for a while?
High shipment volumes during holidays, severe weather, or local events may cause delays in tracking updates. If there is no update for more than 7 days, or if you haven’t received your order within 14 days, please contact us and we will help you investigate.
2. Can I have my order shipped to a company address or a pickup point?
Yes. Please provide a detailed shipping address and contact information when placing your order. For large items, we recommend providing an address where someone can sign for the package to ensure smooth receipt.
3. Will my order be shipped in multiple packages?
In some cases, your order may be split into multiple packages with different tracking numbers due to inventory distribution. As a result, you may receive them on different days.
4. Can I change the shipping address after placing the order?
If the order has not yet been shipped, we can update the shipping address for you. Please contact our customer service team. If the order has already been dispatched, we will try to contact the carrier to redirect the package, but we cannot guarantee success.
5. What should I know about international orders?
International orders may be subject to customs duties, taxes, and clearance fees in the destination country. These charges are the responsibility of the recipient. Please check with your local customs office for details. Zhiguangno Technology only covers the product‑related costs.
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